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Please disable any VPN/Proxy

Updated on Dec 02, 2024

If you are experiencing connection issues similar to the image provided, it may be due to an active VPN service, such as Cloudflare WARP. To resolve this issue, please follow these steps:

  1. Disable Your VPN: Temporarily disable your VPN service and check if the issue persists.

  2. Verify VPN Status: Ensure that your VPN is completely turned off. Sometimes, VPN services may still run in the background even after being disabled.

If you have confirmed that your VPN is turned off and the issue still persists, please contact our support team for further assistance.